Exchanges

Customers can request an exchange for size issue, damaged item, wrong product, quality issue, or another support-reviewed concern.

Requests should include a clear note and the preferred replacement size or product detail.

Exchange requests start as requested. Admin can approve, reject, or close the request and add customer-facing notes.

Items should be unused, unwashed, and kept with their original packaging wherever possible.

An approved exchange is coordinated by support using the replacement size or product details recorded in the request.

Exchange approval does not automatically create a refund. Refunds apply only to eligible prepaid order cancellations under the refund policy.